At DUVA PAINTS, we value our customers and aim to provide the best quality products. However, we understand that sometimes you may need to exchange a product. Please review our refund and return policy below to ensure a smooth process.
Please note that we do not offer cash refunds under any circumstances. If you wish to exchange your order, follow the steps outlined below.
To initiate an exchange, contact our customer service team via email or WhatsApp at +923000349544. Make sure to include your invoice number in your message.
Items must be in their original condition with all tags and labels attached. We will not accept any items that the customer has used or damaged.
Items purchased at full price will be exchanged at the current selling price.
If you receive a faulty item, we will provide a replacement product. To qualify for a replacement:
Please note that our exchange policy does not apply to items purchased on sale. Only full-priced items are eligible for exchange.
We understand that sometimes items may get damaged during delivery. In such cases, we offer exchanges for damaged articles only. Report the damage to our customer service team within 3 days of receiving your order.
Customers are responsible for sending the return parcels themselves. Ensure the items are securely packed to avoid any damage during transit. We recommend using a reliable courier service to track your parcel.
If you have any questions or need assistance regarding our refund and return policy, please do not hesitate to contact our customer service team. We are here to help you with any concerns you may have.
Thank you for shopping with DUVA PAINTS. We appreciate your understanding and cooperation in following our refund and return policy. Your satisfaction is our priority, and we aim to resolve any issues promptly and efficiently.
